Your organization can be up and running with RemotePass in less than 1 hour.   The web based reporting functionality, integration services and technology are based on support best practices, directly contributing to lower support costs, improved end-user productivity and increased customer loyalty.  RemotePass is consistently chosen by support organizations over other solutions due to the best and highest level of security and fastest incident-resolution times.

RemotePass is available in English, French, German, Dutch, Italian, Spanish, Catalan and Portuguese and is delivered on demand through a fully redundant network of data centers worldwide for faster performance.

This is how it works :

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Step 1

The end user moves directly from a phone call with your representative to a remote-support session. To do so, the representative provides the end user with the session setup URL and a unique session code to begin the remote-support session.  The end-user can simply click on the URL or enter the session code directly in your support website to start the support session.

Step 2

Your representative can immediately diagnose, troubleshoot and resolve the incident using a variety of incident-resolution tools, including:

• Chat
• File transfer
• Remote diagnostics
• Remote control
• Remote viewing
• Reboot/auto-reconnect
• Clipboard transfer
• Session recording
• Reporting/logging tools
• ...

Want to try RemotePass?  Get a free evaluation account today!

Or call a sales representative today at +32 14 705044