Fast and easy system integration

RemotePass is the first and only provider of a remote support medium that completely integrates with the Microsoft Windows Server platform by using MS SQL , MS Internet Information server (IIS) as install and management base.  This mean that you an install the whole RemotePass system on an existing or new webserver in your network or organisation.  RemotePass integrates seamlessly with MS Active Directory and is the only scalable solution on the global market that is completely manageable by the customer self instead of buying an expensive appliance that you cannot manage without an expensive support and maintenance contract.

RemotePass integrates the best-of-breed remote support solution into your existing infrastructure quickly and easily. These powerful integration options include the ability for your representatives and managers to seamlessly and intuitively initiate, review, manage and analyse sessions.

 • End User Integration:  Customers can easily request and initiate a RemotePass session directly from your web site or other customer-facing applications. This greatly improves the support experience by offering customers an easy, seamless transition from self-service to assisted service and by streamlining the entire process for requesting remote support.

• Agent-Side Integration:  Representatives can easily manage their RemotePass sessions from within their primary support applications. The ability to instantly launch a session or email a RemotePass session key allows your representatives to save time by eliminating and automating steps.

• Session Data Integration:  RemotePass session data, representative and customer information and session recordings, are automatically stored, thus saving the time it takes to manually document steps and results and enabling you to achieve a more complete view of customer-support histories and requirements.