Real-Time system management

The RemotePass Customer System enables managers to monitor and measure team performance to ensure that service-level agreements and company objectives are being met and customer satisfaction remains strong.

The RemotePass Customer System provides advanced administrative and management  tools.  The RemotePass Customer System is designed for managers, supervisors and representatives of support centers and IT help desks.

Use the Customer System's sophisticated reporting capabilities to audit representative performance by reviewing detailed session reporting and "one-click" exporting it to Ms Excell or Ms Word.

RemotePass also allows you to record sessions to create a full video audit trail and log chat transcripts for later analysis.

The Customer System allows you to perform administrative tasks such as creating new users and set permissions.