RemotePass Card Terms
and Conditions

Last updated: December 7, 2022

Part 1: Introduction

1.1 Introduction

  • 1.1 These terms and conditions (including all agreements and policies referenced in these terms and conditions or otherwise applicable to the use of specific features of the RemotePass Card by RemotePass PTE LTD and MatchMove Mobile Wallet (“Wallet”) and related Services and Remittance Services (collectively (“Services”)) which are required to be agreed to and accepted before the use of such specific features) set out in the general terms and conditions will apply to the Wallet, and Services that we may agree to provide to you from time to time. MatchMove, is the issuer of Wallet, and manage the associated funds across the Mastercard network.
  • 1.2 By completing the sign-up process, You are deemed to have expressly read, understood and accepted each and every term when you use the website, Wallet and Services. You agree to be bound by these terms and conditions and other specific rules and procedures as determined or as may be amended at our sole discretion.
  • 1.3 In this agreement, “We”, “Us” or “Our” refers to MatchMove, or RemotePass PTE LTD acting on behalf of MatchMove, as the case may be. “You” or “Your” refers to the Account User using the Wallet and Services.

2. Definitions

Definitions, description and interpretation. Headings and subheadings are inserted for convenience only and do not affect the interpretation of these terms and conditions. In these terms and conditions, unless the context otherwise requires, the following definitions shall apply:

  • Access Code” means a password, code or any other arrangement that the Account User must keep secret, that may be required to authenticate any payment transaction or Account User, and may include any of the following:
  • (a) personal identification number, password or code; 
  • (b) internet banking authentication code; 
  • (c) telephone banking authentication code; 
  • (d) code generated by an Authentication Device; 
  • (e) code sent by the MatchMove by phone text message such as SMS, 
  • but does not include a number printed on a Wallet (e.g. a security number printed on a credit card or debit card).
  • Account Holder” means any person in whose name a Wallet has been opened or to whom a Wallet has been issued and includes a joint Account Holder. 
  • Account User” means— 
  • (a) any Account Holder; or 
  • (b) any person who is authorized in a manner in accordance with these terms and conditions, by MatchMove and any Account Holder of a Protected Account, to initiate, execute or both initiate and execute payment transactions using the Protected Account; 
  • Authentication Device” means any device that is issued by the responsible Financial Institution (“FI”) to the Account User for the purposes of authenticating any payment transaction, Services initiated from a Wallet, including a device that is used to generate, receive or input any access code; 
  • “Authorized Representative” means the representative that an Organization has authorized to open a Wallet account and depending on authority limit granted the right to access and use the services on its behalf.
  • “Country” means the country or territory where you are residing and the wallet is opened or otherwise in the country or territory in which you are present while using the Wallet or Services.
  • “Electronic instruction” means any instruction, notice, instruction or other communication which may, from time to time be given through website, telephone, email, or SMS by you. We, however, reserve the right to require the instruction of supporting document/s, before we may decide to act or not on the instruction.
  • “Fees and charges table” refers to the fees and charges table that applies to the wallet account and listed in the fees and charges updated on our website at (“Website”).
  • “FAST Transfer” refers to the service which enables you as the case may be, to transfer or receive money from or in your Protected Account to or from other user accounts and any other bank accounts/e-wallet accounts held with the banks and e-wallets providers which are part of the FAST network in Singapore.
  • “MatchMove” refers to MatchMove Pay Pte Ltd, the issuer of Wallet or Responsible Financial Institution (“FI”) holding a Major Payment Institution License or “Regulated Entity” issued by the Monetary Authority of Singapore (“MAS”), together with its employees, directors, affiliates, successors, and assigns. MatchMove Pay Pte Ltd (CRN: 200902936w) is a company duly established and operating under the laws of Singapore, has its registered office at 137 Telok Ayer Street, #0303, Singapore 068602. MatchMove is also Licensed, Authorised and Regulated by the Monetary Authority of Singapore (MAS) as a Major Payment Institution under the Payment Services Act (2019). Please note that such licensing does NOT guarantee the performance of the remittance licensee and you take the risk of any loss suffered from the remittance.
  • “Mandate Currency” refers to such Foreign Currency in which the mandate provided by you to the MatchMove is denominated.
  • “Merchant” refers to any merchants, vendors, persons, corporations or entity honoured to provide goods, products and services to you through wallet. You acknowledge that your purchases of those goods, products and services are transactions between you and merchants and not with us or other of our affiliates unless expressly designated as such in the listing of the products or services on our website/electronic catalogue. You agree and confirm that we make no representations or warranties in respect of the products, goods and services offered by Merchant, including, without limitation, the quality, accuracy, adequacy, timeliness, fitness for any purpose or completeness of any of the products, goods or services. You are advised to refer carefully to Merchant’s terms and conditions, refund and return policy before making any purchase.
  • “Multi Currency Wallet” refers to the portion of the payment account that holds the total of each of the Permitted Foreign Currencies which are loaded onto the payment account. Whenever a Multi Currency Wallet has insufficient balance, funds will be automatically transferred from another Multi Currency Wallet(s).
  • “Network” refers to any global card association that is VISA, MasterCard, RuPay, American Express, UnionPay, JCB or any global network that provides and manages BIN of your Cards.
  • “Organisation” means a company, partnership, association or other entity, organization or body corporate.
  • “Permitted Foreign Currency” means such Foreign Currencies as may be determined by the MatchMove that may be held by you under the Multi-Currency Wallet from time to time.
  • “Protected Account” means any Wallet that—
  • (a)  is held in the name of one or more persons, all of whom are either individuals or sole proprietors;
    (b)  is capable of having a balance of not more than S$1000 (pre KYC verification) amount expressed in any other currency)  or S$5,000 (after post KYC verification) (or equivalent amount expressed in any other currency)  at any one time or such amount as prescribed by the Monetary Authority of Singapore (“MAS”); and
    (c)  is capable of being used for electronic payment transactions.
  • PDPA” means the Personal Data Protection Act 2012 (No. 26 of 2012).
    Personal data” shall have the meaning as set out in the PDPA.
    “Remittance Services” means the money remittance services provided or facilitated by MatchMove from time to time through your Wallet.
    ” refers to the payment account which may be Multiple Currency Wallet and/or the physical card which is a Mastercard provided to you upon signup at Website and completion of Know Your Customer (“KYC”) process with us. In the event Account Holder selects a Multi Currency Wallet, the Account User shall also be governed by additional terms (“Multi-Currency Wallet Terms”). The payment account is regarded as a stored value facility under country laws, and different types of payment products and services may be available to you from time to time.
    “Website” refers to our website, the address of which is website and mobile applications or portals that you can access from mobile devices. All website addresses and URL for your reference in these terms and conditions are subject to be changed from time to time at our sole discretion.
    Unauthorized Transaction” in relation to any Protected Account, means any payment transaction initiated by any person without the actual or imputed knowledge and implied or express consent of an Account User of the Protected Account.

Part 2: Wallet and Services

3. Use of the Wallet and Services.

4. Validity, replacement and refund.

5. Compromise of Wallet.

6. Reload and transaction.

7. Transfer Service

8. Transaction history.

9. Disputes and erroneous transactions.

10. Multi Currency Wallet Terms.

Part 3: General

11. Applications and activation. To help the government fight terrorism and money laundering, the applicable laws require us to obtain, verify and record information that identifies each person who signs up for an account with us to use Wallet and Services. What this means for you: when you sign up for an account, we will ask for your name, address, date of birth, nationality, an identification number and other identification documents that local applicable laws require us to obtain. We appreciate your understanding and cooperation.

12. Fees.

13. Your information and consent.

14. Electronic instructions and your responsibilities

15. Suspension, cancellation, termination, nonrenewal.

Your account and/or the Wallet, Services or any part thereof may be cancelled by us at any time without prior notice to you. After cancellation, account and/or the Wallet, Services or any part thereof may be reinstated in such manner and on these terms and conditions as we may at our absolute discretion determine.

16. Intellectual property rights

17. Notices.

18. Promotional offers, advertisements, and surveys.

19. Consent to broadcast and sending of push messages.

You agree and consent to the sending by us and our affiliates of broadcast and push messages as well as notices and announcements to you via SMS/email blast. However, should you opt not to receive these messages, you may make a request to that effect by following the optout instructions regularly sent by us to you.

20. Compliance.

You shall comply with all laws and regulations related to the use of services and the current anti-money laundering/ counterterrorism financing legislation required. For further information on anti-money laundering/counter terrorism financing legislation:

21. Limitation of liability.

22. Non-waiver of rights.

No failure or delay on the part of us in exercising any right or power given here shall operate as a waiver of that right or power, and nor shall any partial or single exercise of any such rights or powers preclude any of the other rights or powers provided here. Moreover, no waiver by us or any of its rights or powers under this wallet agreement shall be deemed to have been made unless expressed in writing and signed by its duly authorized representative.

23. Other means of communication.

You undertake to notify us of any additional means of communicating with you aside from those disclosed in your wallet application. Pursuant to such undertaking, you authorize us at its discretion but without any obligation to do so, to secure information from third parties such as but not limited to utility companies, insurers, and financial intermediaries, and to receive information on how and where you can be contacted.

24. Assignment of waiver.

You agree that we, without notice to you, may assign, discount, or otherwise transfer part of all of its rights or obligations here or under any wallet transaction. In the event of such assignment, you irrevocably agree not to assert against the assignee setoff rights of any obligation that may be owed by us to you. You may not assign your rights and obligations under these terms and conditions without our prior consent.

25. Your complaints.

Any complaint regarding your Wallet and Services or their use, or both, shall be communicated to the wallet hotline or contact us or other means in accordance with these terms and conditions. If we deem necessary, we will conduct an investigation of the complaint for its prompt resolution and communicate its findings to you. You agree to fully cooperate with any such investigation by providing the necessary or required data, information, and documents.  You must resolve any complaint against any Merchant or other party directly with them. You cannot setoff against us any claim you have against them. If there is a dispute with any Merchant in respect of a payment, a refund for the transaction will be made to you only after the Merchant has refunded the payment to us.

26. No deposit insurance coverage.

Funds stored on the MatchMove Mobile Wallet and stored value Card provided in conjunction with the Mobile Wallet are not insured deposits under the Deposit Insurance and Policy Owners’ Protection Schemes Act (Chapter 77B of the Singapore Statutes) and are ineligible for protection by the Deposit Insurance Scheme.

27. Disclosure.

We shall keep all your files and records in strictest confidence in accordance with the provisions of your residence country’s legislation and its privacy policy.

28. Severability clause.

If any provision of the terms and conditions is found by an arbitrator or court of competent jurisdiction to be invalid, the parties nevertheless agree that the arbitrator or court should endeavour to give appropriately valid effect to the intention of the terms and conditions as reflected in the provision, and the other provisions of the terms and conditions shall remain in full force and effect.

29. Dispute resolution.

MatchMove and you shall attempt to resolve any controversy or claim arising out of or relating to the creation, performance, termination and/or breach of these terms and conditions in the first instance through good faith negotiation or mediation between the parties. Any claims or disputes arising from or related to these terms and conditions shall be resolved through binding arbitration via the Singapore international arbitration center located in Singapore and judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. Notwithstanding the foregoing, and solely with respect to breaches or threatened breaches of these terms and conditions, either party to these terms and conditions may seek a temporary restraining order and injunction to protect its legal rights or interests, without the need to post bond in any court having jurisdiction.

30. Miscellaneous article